Acara Solutions is hiring a Service Desk Technician in Irvine, CA
This is a 3-month contract position supporting a PC Refresh project. Required to work onsite in the Irvine, CA office
The Service Desk Technician reports to the IT Service Desk Manager.
Schedule: Monday-Friday/ 8:00AM-5:00 PM / Full time in Office
Position Summary:
The Service Desk Technician role is responsible for monitoring the ticket queue and work/resolve L1 tickets while assigning L2 tickets to the appropriate teams. The technician is also responsible for supporting the company end-user working environments, including all end user devices on 'this side of the wall' or internal to the corporate firewall. They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones, and VOIP desk phones. The focus is on making sure the company's desktop computing environment is stable, secure and performing optimally. The service desk technician is responsible for the operational efficiency of these systems. The Service Desk technician is expected to provide a high level of customer service.
Responsibilities:
Pay Rate: $39.28/hr.
Requirements:
**Trade Compliance Access Requirement- Must be A US Person**