POSITION OVERVIEW

Alvardo/dormakaba is seeking a Customer Sales Support - Technical Specialist based in our Chino, CA facility to serve customers in our Sports and Entertainment business. The Customer Sales Support - Technical Specialist provides support of both hardware and software solutions and is a key resource to ensure we are delivering the right solutions to our clients on time and in budget. They will work with customers on needs assessments, integration and provide support on our Secured Entry Control Solutions which include our flagship gate admission and patron counting devices. In addition to working with our customers, they will work closely with our sales, support, engineering, sourcing, and logistics teams.

HIRING SALARY RANGE: Base Salary $100,000 - $110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Provide project coordination and oversight, collaborate with the sales team to understand customer requirements, identify appropriate solutions and define scope
• Help customers to identify needs and offer solutions by soliciting feedback, evaluating data to suggest product improvements and modifications
• Work with Product Management and Engineering to research, develop, and propose modifications to meet customers' technical requirements and needs
• Work cross functionally with other departments and key stakeholders
• Develop in-depth product and industry knowledge to serve as subject matter expert (SME)
• Contribute to the establishment and review of technical documentation, training, and other resources.

WHAT WE REQUIRE

• 5+ years' experience in sales and/or product technology field
• Understanding of product/layout drawings and system schematics, including both mechanical and electrical functionality.
• Travel up to 50%

WHAT WE PREFER

• Ticketing and/or Sports/Entertainment industry knowledge
• Bachelor's degree in engineering, business administration, or related field

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart ofevery place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

#LI-LM1