• End Users Services:

  • On-Site IT support / field services: Level 1 & 2

  • Level 1 & 2 remote support (in addition to GIO Service Desk)

• Coordination with GIO Service Desk on remote support of End Users

• Local IT infrastructure support Level 1 & 2 in cooperation with E&C D&IT Infrastructure GCC

• Proximiti service for GIO infrastructure Services, especially LAN, WiFi, WAN and Internet networks

• Local IT assets and software licenses management

• Level 1 support:

  • E&C EUDC & AWS servers hosting and Virtual Desktop infrastructure for Americas' time zone

  • for local application in cooperation with E&C D&IT Business Solution GCC

• Check, evaluate and implement the corporate IT security and OT requirements in cooperations with Information Security Officer

• Conduct IT training & security awareness in cooperations with Information Protection Coordinator

• Maintain running contracts, contract changes, renewals and new contracts with IT vendors and providers in collaboration with procurement and legal department and coordination with E&C D&IT Infrastructure GCC

• Supporting IT budget planning, forecasting and IT expenses controlling

• Bachelor's degree preferred in Information Technology / Computer Science or 5 years of similar job experience and relevant knowledge

• Minimum 3 years experience in IT end users / infrastructure support

• Knowledge and experience with:

  • IT Service Management processes (incidents, request) and ticketing tools, preferably Service Now

  • PC computer hardware and PC peripherals

  • computer wired and wireless networking technologies

  • Microsoft Windows 10 and other MS Operating Systems

• Basic knowledge of Microsoft Active Directory

• Proficient with Google and Microsoft Suites (Sheets/Excel, Gmail/Outlook, Slides/Powerpoint etc.)

• Customer-focused; ability to communicate with users in a professional and effective manner, patience

• Strong communication and interpersonal skills, with the ability to work with others to effectively coordinate activities and accomplish goals

• Constantly stays apprised of new technologies and ways of working

The annual base rate for this position in California is $35.00-$45.00 per hour. Please note that the salary information is a general guideline only. Air Liquide considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.