DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982. DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package. Visit our website at:

System Administrator 0

Candidate must have an active TS/SCI with Poly to be considered

Key Tasks:

• Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
• Verify tickets for correct routing and research and reroute incorrectly routed tickets
• Update ticket status and provide work documentation on HD and SR tickets
• Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems
• Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team
• Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.
• Escalate problems or tickets to higher level management when required and/or necessary.

Required Skills:

• Must meet contract level requirements for appropriate position. Must have 1 year of experience in customer service, technical helpdesk, office administration, or project management.
• Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.
• Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
• Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
• Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.

Qualifications:

• No demonstrated experience is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of SA experience may be substituted for a Bachelor's degree.

COVID Safety Requirements

DCCA is committed to the safety of our workforce and customers, adhering to COVID-19 Safety Protocols as required by the company, our customers and the Safer Federal Workforce Task Force. Some customer facilities require all employees to provide proof of vaccination status as a condition of employment, subject to approved medical or religious accommodations. Mask wearing and frequent COVID testing/attestation may also be required.

DCCA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.