First Transit is seeking a Quality Assurance Supervisor to monitor and track performance to ensure service is provided in accordance with performance standards, track compliance, coordinate collection of data, and work with the General Manager. This role is responsible for program operations in compliance with State and Federal regulations and Corporate and Client policies and for frequent communication and interaction with the Client.

Responsibilities of a Quality Assurance Supervisor

• Ensures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
• Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk-through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.
• Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
• Replaces panels and signs as required.
• Coordinates with appropriate agencies on obstructions & necessary repairs.
• Troubleshoots R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as required.
• Changes out security camera discs as required.
• Assists police with related transit service inquiries and investigations.
• Supports Charter and Special Events Operations.
• Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.
• Manages on-site and post-delivery new vehicle inspection programs.
• Processes tag, title, and PSC documentation as required for new vehicles.
• Issues fuel cards and track use

What we would like you to possess:

• Bachelor's degree or equivalent combination of education, training, and experience.
• 3 years experience of QA/QC management experience
• 3 years of paratransit experience
• Ability to effectively interact with all employees, from operators to senior management, and with the general public.
• Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills, and excellent oral and written communication skills.
• Demonstrated leadership skills and bring energy and enthusiasm to the job.

Apply today to join our team

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.